Improving service quality in the global economy : Achieving high performance in public and private sectors / Michael E. Milakovich.
Material type: TextPublication details: London : Auerbach publications, c2006Edition: 2nd edDescription: xix, 406 p. : ill. ; 24 cmISBN: 9780849338199Subject(s): Industrial managementDDC classification: 658.562Current library | Collection | Call number | Status | Date due | Barcode |
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UMI Main Library | Seen During Stock-taking | 658.562 MIL (Browse shelf(Opens below)) | Available | 2011-368 |
Includes bibliography and index.
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