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Delighting your customers : Keep your customers coming back, time and time again / Susan Antoinette Nash [and] Derek Nash.

By: Nash, Susan AntoinetteContributor(s): Nash, DerekMaterial type: Text

TextPublication details: Oxford : How To Books, 2001Description: 160 p. ; 22 cmISBN: 9781857035964Subject(s): Customer servicesDDC classification: 658.812

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