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Make that call / Iain Maitland.

By: Maitland, Iain Material type: Text

TextPublication details: London : Kogan Page, c2000Edition: 2nd edDescription: vii,168 p. : ill. ; 21 cmISBN: 9780749432522; 0749432527Subject(s): Telecommunication | CommunicationDDC classification: 651.73

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Holdings
Current library	Call number	Status	Date due	Barcode
Archives Centre	651.73 MAI (Browse shelf(Opens below))	Withdrawn Item		2011-307

Table of Contents

Making difficult calls
speaking to customers
Talking to suppliers
Conversing with employees
Handling personal calls
Managing miscellaneous calls

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