Services management : An integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck.
Material type:
TextPublication details: Harlow, England : FT Prentice Hall, c2003Edition: 3rd edDescription: xxvi, 529 p. : ill. ; 25 cmISBN: 9780273673538Subject(s): Service industry -- managementDDC classification:
Books-General
| Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| UMI Main Library | 658.8 SER (Browse shelf(Opens below)) | Available | 2010-1093 | ||
| UMI Main Library | Seen During Stock-taking | 658.869 SER (Browse shelf(Opens below)) | Available | 2008-154 |
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| 658.848 RAN Marketing strategies : | 658.85 SUS The secrets of successful selling : | 658.85 WYL Telesales pocketbook / | 658.869 SER Services management : | 658.869 SER Services management : | 658.87 BER Managing risks for corporate integrity : | 658.87 CAR Stores and distribution management / |
Includes index.
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