Building great customer experiences / Colin Shaw and John Ivens.
Material type:
TextPublication details: Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002Description: xvi, 224 p. : ill. ; 24 cmISBN: 9780333990131Subject(s): Customer services | Consumer satisfaction | Consumer experienceDDC classification: 658.812
Books-General
| Current library | Call number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|
| UMI Main Library | 658.812 SHA (Browse shelf(Opens below)) | Available | in-circulation | 2011-1268 |
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| 658.812 ROB Customer service games for trainers / | 658.812 ROS The marketing customer interface 2002-2003 / | 658.812 ROS The marketing customer interface 2002-2003 / | 658.812 SHA Building great customer experiences / | 658.812 SMI Meeting customer needs / | 658.812 SMI Meeting customer needs / | 658.812 SMI Meeting customer needs / |
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