Meeting customer needs / Ian Smith.

By: Smith, Ian, 1953-Material type: TextTextSeries: [Institute of Management series]Publication details: Oxford ; Boston : Corby, Northants : Butterworth/Heinemann ; Institute of Management Foundation, 1997Edition: 2nd edDescription: xi, 231 p. : ill. ; 24 cmISBN: 0750633913Subject(s): Marketing | Customer servicesDDC classification: 658.802
Item type: Books-General
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Holdings
Current library Collection Call number Status Date due Barcode
UMI Main Library
658.812 SMI (Browse shelf(Opens below)) Available 99-106
Mbarara Centre Library
Seen During Stock-taking 658.802SMI (Browse shelf(Opens below)) Available 2011-1031

Series title from the series listing in another volume of the series.

Includes bibliographical references and index.

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