Customer care excellence : How to create an effective customer focus / Sarah Cook.
Material type:
TextPublication details: London ; Philadelphia : Kogan Page, 2008Edition: 5th edDescription: vi, 280 p. : ill. ; 24 cmISBN: 9780749450663Subject(s): Customer relations | Customer services | Total quality managementDDC classification: 658.812
Books-General
| Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Mbale Centre Library | Seen During Stock-taking | 658.812COO (Browse shelf(Opens below)) | Available | 2011-655 | |
| Mbale Centre Library | Seen During Stock-taking | 658.812COO (Browse shelf(Opens below)) | Available | 2011-629 |
Browsing UMI Main Library shelves, Collection: Seen During Stock-taking Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| 658.804MCD Key account management : | 658.808MCD Marketing plans : | 658.812COO Customer care excellence : | 658.812COO Customer care excellence : | 658.812GOE Effective customer service : | 658.812HIE Best practices : | 658.812VIC Prospecting for customer / |
Includes bibliographical references (p. [270-272]) and index.
There are no comments on this title.