Bringing out the best in people : how to apply the astonishing power of positive reinforcement / Aubrey C. Daniels.

Table of Contents

The perils of traditional management
Fads, fantasies, and fixes
From "my own style" to a precise procedure
Management by sloshing around versus precision management
Business is behavior
Behavior is a function of its consequences
A most practical approach
Management by common sense is not management at all
Common sense versus scientific knowledge
The popularity of a management approach guarantees nothing
If it ain't broke, find out why
Louder, longer, meaner
Surprise! people don't do what you tell them to do
Why telling alone does not bring out the best in people
The astonishing power of positive reinforcement
Behavior is a function of its consequences
Every consequence every day
The more immediate, the better
Everybody's behavior makes sense to them
No-fault performance: change
not blame
The ABCs of performance management
A way of seeing things as others see them
Building trust
The high price of negative reinforcement
Positive or negative reinforcement: what difference does it make?
Five easy clues that indicate negative reinforcement is present
The bottom line on negative reinforcement
Capturing discretionary effort through positive reinforcement
What does positive reinforcement look like?
Kinds of positive reinforcement
Grandma's law
Sources of positive reinforcement
Decreasing behavior
intentionally or otherwise
Extinction
doing nothing changes behavior
Punishment
stopping behavior
Effective delivery of reinforcement

Includes Bibliographic references and index