Total quality management :
Oakland, John S.
Total quality management : Text with cases / John S. Oakland. - 2nd ed. - Oxford : Butterworth-Heinemann, c2000. - xii, 380 p. : ill. ; 23 cm.
Includes bibliographic references and index
0750639520
Quality management
Total quality management
658.5 / OAK
Total quality management : Text with cases / John S. Oakland. - 2nd ed. - Oxford : Butterworth-Heinemann, c2000. - xii, 380 p. : ill. ; 23 cm.
Includes bibliographic references and index
0750639520
Quality management
Total quality management
658.5 / OAK