Quality management :
Summers, Donna C. S.
Quality management : Creating and sustaining organizational effectiveness / Donna C. S. Summers. - 2nd ed. - Upper Saddle River : Pearson Education International, 2009. - xiv, 574 p. ; ill. (b/w) ; 23 cm.
9780136087427
Total quality management.
Quality control.
Organizational effectiveness.
658.4013 / SUM
Quality management : Creating and sustaining organizational effectiveness / Donna C. S. Summers. - 2nd ed. - Upper Saddle River : Pearson Education International, 2009. - xiv, 574 p. ; ill. (b/w) ; 23 cm.
9780136087427
Total quality management.
Quality control.
Organizational effectiveness.
658.4013 / SUM