Its all about customers :
Fraser- Robinson, John
Its all about customers : The perfect way to grow your business through marketing, sales and service / John Fraser- Robinson. - 2nd ed. - London : Kogan page, 1999. - ix, 192 p. : ill. ; 24 cm.
0-7494-3073-7
Customer services.
Quality control.
Marketing.
658.812FRA
658.812 / FRA
Its all about customers : The perfect way to grow your business through marketing, sales and service / John Fraser- Robinson. - 2nd ed. - London : Kogan page, 1999. - ix, 192 p. : ill. ; 24 cm.
0-7494-3073-7
Customer services.
Quality control.
Marketing.
658.812FRA
658.812 / FRA