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Zapp! :

Byham, William C.

Zapp! : The lightening of empowerment / William C. Byham and Jeff Cox. - UK : Random House, c1999 - ix, 212 p. : ill. ; 21 cm.

ISBN: 9780712680356

Subjects--Topical Terms:
Employee empowerment.
Employee motivation.

Dewey Class. No.: 658.314 / BYH

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