Customers as partners :

Bell, Chip R.

Customers as partners : Building relationships that last / Chip R. Bell. - 1st ed. - San Francisco : Berrett-Koehler, c1994. - xv, 235 p. ; 25 cm.

Includes bibliographical references (p. 219-225) and index.

9781881052784


Customer services.
Customer relations.

658.812 / BEL