Managing business improvement and quality :
Dale, B. G.
Managing business improvement and quality : Implementing key tools and techniques / Barrie Dale and Ruth McQuater. - Oxford, UK ; Malden, Mass : Blackwell Business, 1998. - xii, 192 p. : ill. ; 24 cm.
Includes bibliographical references (p. [186]-189) and index.
9780631207887
97022300
Total quality management.
658.562 / DAL
Managing business improvement and quality : Implementing key tools and techniques / Barrie Dale and Ruth McQuater. - Oxford, UK ; Malden, Mass : Blackwell Business, 1998. - xii, 192 p. : ill. ; 24 cm.
Includes bibliographical references (p. [186]-189) and index.
9780631207887
97022300
Total quality management.
658.562 / DAL