The mind of the customer :
Hodge, Richard
The mind of the customer : How great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success / Richard Hodge and Lou Schachter. - New York : McGraw-Hill, 2006. - xxii, 242 p. : ill. ; 24 cm.
9780071470278
Selling.
Success in business.
Customer management
658.81 / HOD
The mind of the customer : How great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success / Richard Hodge and Lou Schachter. - New York : McGraw-Hill, 2006. - xxii, 242 p. : ill. ; 24 cm.
9780071470278
Selling.
Success in business.
Customer management
658.81 / HOD