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Auditing your customer service :

Leppard, John

Auditing your customer service : The foundation for success / John Leppard, Liz Molyneux. - London : Routledge, 1994. - 132. ; 21 cm. - Marketing for managers. .

ISBN: 9780415097321

Subjects--Topical Terms:
Customer service --Management.
Customer services.
Auditing.

Dewey Class. No.: 658.812 / LEP

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