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Services management :

Services management : An integrated approach / edited by Bart van Looy, Paul Gemmel, Roland Van Dierdonck. - Harlow, England : Prentice Hall, 2003. - xxvi, 529 p. : ill. ; 25 cm.

ISBN: 9780273673538

Subjects--Topical Terms:
Management

Dewey Class. No.: 658.869 / SER

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