Service management :
Fitzsimmons, James A
Service management : Operations, strategy, information technology / James A Fitzsimmons, Mona J Fitzsimmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill, 2014. - xviii, 524 p. : ill. ; 28 cm.
9781259010651
Services (Industry) --Management
658 / FIT
Service management : Operations, strategy, information technology / James A Fitzsimmons, Mona J Fitzsimmons, Sanjeev Bordoloi. - 8th ed. - New York : McGraw-Hill, 2014. - xviii, 524 p. : ill. ; 28 cm.
9781259010651
Services (Industry) --Management
658 / FIT