Table of Contents

I. The business writer's contract
1.Communications in Business
2.The writing process in Business

II. Memoranda
3. Writing good memoranda: context and style
4. Other forms of memoranda

III. Letters
5. Letters: their purposes and formats
6. Letters: their purposes and formats
7. Letters: persuasive, social, and international

IV. Reports
8. Reports: the purpose and writing process
9. Major reports
10. Minor reports

V. The job hunt
11. Planning the job hunt
12. Writing resumes, cover letters and follow-up letters
13. Job decisions

VI. Other modes of Communication
14. Listening and speaking
15. The inner and outer worlds of communications
16. The automated office

Includes index