Managing customer service / Jenny Hayes and Frances Dredge.

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TextPublication details: Aldershot : Gower, c1998.Description: xii, 169 p. ; 24 cmISBN:

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Current library	Collection	Call number	Status	Barcode
UMI Main Library	Seen During Stock-taking	658.812 HAY (Browse shelf(Opens below))	Available	2011-677

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